In order to protect its ecosystem from
invasive foreign species, Australia has strict laws for what can be
imported into the country. Wood products are especially regulated as
they can contain timber borers, insect pests, bark, and other potential
and treatment processes for importing wooden products into Australia
are incredibly difficult to maintain, so for that reason we do not ship
For all orders, our estimated delivery time is 15-20 days. This time frame might take longer (depending on the season and time of year), but we will do everything to ensure you receive your order as quickly as possible.
Once your order has been successfully placed, you will receive an order confirmation email. We suggest checking your junk and spam folders! If you haven't received an email from us and are unsure if your order went through, submit a request at firstname.lastname@example.org.
Your order begins processing as soon as we receive your order, as such we cannot guarantee that we can modify orders. Please send us an email as soon as possible and we will try our best to accommodate your order modification: email@example.com
If you would like to cancel your order, please contact us as soon as possible. Since we start processing your order as soon as we receive it, please understand that we cannot guarantee your order can be cancelled.
Please contact us as soon as possible if this is the case. Unfortunately, if a customer
enters their address incorrectly and the package is already being fulfilled and is returned to us, we
will need to charge the customer for re-shipping the item.
In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.
In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered.